Physical Objects
Physical objects represent the real physical entities in the application screens and databases in the environment in which Real-Time Designer operates.
Each physical object in Real-Time Designer is actually a connector to a source of information and functionality of the corresponding donor application.
Several types of physical objects can be defined in Real-Time Designer to enrich the information that Real-Time Designer shows and reacts upon, as follows:
Screen Elements: Elements, such as fields in a screen of an application that is used by an agent. For example, the Purchase Amount field in a legacy customer care screen used by an agent in a call center.
Database Objects: Elements, such as fields in a database. For example, the Agent Grade field reads from a database of the legacy customer care application.
When you have the option to choose between accessing the same information from a screen in an application that is used by an agent or from a field in a database from/to which that application reads/writes the field's value, the screen usually reflects the most updated value.
Service Objects: Elements, such as services outside the Real-Time Designer system. For example, web services.
This chapter describes how to design the physical objects that represent the real physical entities in the environment in which Real-Time Designer operates.
